Unfortunately, it happens all too often, early adopters run out and grab the latest and greatest, whether it’s software or hardware, only to find that you’re likely to run into issues sooner or later. The Xbox One is no different as some users have been reporting disc drive failures that prevent any disc based game from playing. The defective units have been reported to make a nasty grinding noise when a disc is inserted into the system.
The feeling of disappointment and possibly rage can build up quick when this kind of stuff happens but there’s no need to freak out just yet as Microsoft has said that they will be offering Forza Motorsport 5, Ryse, Zoo Tycoon, or Dead Rising as a FREE digital download, but only to those users who are having problems specifically related to the disc drive failing. In addition to this, and most importantly, Microsoft is also working with these affected customers to ensure that they get new and fully functional consoles.
Microsoft isn’t the only one feeling hardware launch pain as Sony’s Playstation 4 has also suffered from some issues of it’s own including major slowdowns to it’s Playstation Network service and some consoles arriving completely dead out of the box. The hope is here that even though all of these aforementioned issues on both consoles are only causing a very small percentage of users to have headaches, that both Sony and Microsoft step-up and take care of the issues they are having as quickly as possible, and most importantly, take care of their customers by offering them good customer service for their hard earned money.